Privacy Policy

Last updated: 2026-05-19

This Privacy Policy explains how QuantumLoop Labs ("we", "us", "our") collects, uses, discloses, and protects personal information in connection with our website and software development services. By using our site or engaging with us, you agree to this Policy.

1. Information We Collect

• Contact Data: name, email, phone, company, and message details submitted via forms or email.
• Business Context: project requirements, notes, and files you share during engagement.
• Usage Data: limited analytics (pages visited, device/browser, timestamps). We avoid invasive tracking.
• Log Data: IP address and basic request metadata for security and diagnostics.
• Recruiting: resume/CV and application materials if you apply for roles.

2. How We Use Information

• Respond to inquiries, provide proposals, and deliver services.
• Operate, secure, and improve our website and internal systems.
• Project management, customer support, and communications.
• Legal compliance, fraud prevention, and to enforce agreements.

3. Legal Bases (EEA/UK)

• Performance of a contract (service delivery and proposals).
• Legitimate interests (site security, service improvement).
• Consent (where required, e.g., certain marketing or cookies).
• Legal obligations (tax, compliance, or court orders).

4. Sharing and Disclosures

We do not sell personal data. We may share information with:

• Trusted vendors that help us operate (hosting, email, analytics, project tools) under data processing terms.
• Professional advisors and legal authorities when required by law.
• Successors in a business transaction, subject to this Policy.

Mobile information. No mobile information, including phone numbers, will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that support our own services (for example, a messaging provider that physically delivers an SMS we send) is permitted, but those subcontractors are contractually prohibited from using mobile information for their own marketing.

5. SMS and Mobile Information

QuantumLoop Labs may send SMS text messages to phone numbers you provide in two ways:

• Verbal opt-in during a voice call. If we (or our automated voice assistant) call you about your business and you verbally agree on the call to receive a follow-up text (for example: “yes, you can text me the link”), we will send a short SMS to the number we called you on.
• Web or form opt-in. If you submit a contact form or project intake that includes a mobile number and an SMS-consent checkbox, we may text you in response to that inquiry.

Message types. Messages we send are informational and transactional in nature: a link to our portfolio, a follow-up after a voice conversation, scheduling links, pricing information when you ask for it, and account updates for current clients. We do not send broadcast marketing or promotional SMS.

Frequency. Message frequency varies and depends on your interaction with us — typically one to three messages following an initial conversation.

Costs. Message and data rates may apply from your carrier. We do not charge for SMS.

Opt-out. You can opt out at any time by replying STOP to any message. Once you opt out, we will not text the same number again unless you explicitly opt back in. For help, reply HELP or contact admin@quantumlooplabs.com.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

See our SMS Program Terms for full SMS terms and conditions.

6. Data Retention

We retain personal data only as long as necessary for the purposes above and to comply with legal obligations. Proposal and project records may be kept for customary business and audit periods.

7. Security

We use administrative, technical, and physical safeguards (such as access controls, encryption in transit, and monitoring) aligned with industry practices. No method is 100% secure; we continuously improve our measures.

8. International Transfers

Where data is transferred across borders, we implement appropriate safeguards (e.g., SCCs) consistent with applicable laws.

9. Your Rights

Depending on your region, you may have rights to:

• Access, correct, update, or delete your personal data.
• Object to or restrict processing; portability; withdraw consent.
• California residents: rights under CCPA/CPRA.

To make a request, contact us using the details below. We may need to verify your identity.

10. Cookies & Tracking

We use minimal cookies/analytics for essential site operation and performance insights. Your browser may offer controls to manage cookies. We do not respond to Do Not Track signals.

11. Children's Privacy

Our site and services are not directed to children under 13, and we do not knowingly collect their data.

12. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest version.

13. Contact

For privacy questions or requests, contact admin@quantumlooplabs.com.